Contact Us
     info@islandties.com
     or
      call (808) 348-5111
 

   Care

      Hand wash in cold water and mild detergent or spot clean with soft brush. 

Hang to dry.  Do not put in dryer.

       Island Ties®

   'A Lei for Your Luggage'®
Service                
                         Instructions for Fastener

(The rip-style fastener is simple to use but since it is a new design we are including detailed directions. )

When you remove the strap from the packaging, the Velcro is fastened together so the strap forms a circle, the same way it will encircle your suitcase.

To separate: the ID pocket has two pieces of Velcro that are stuck together on either side. Split the top and bottom pieces apart, open into a 'V' and remove the other end of the strap. There is a separate plastic piece near the single sided piece of Velcro called the 'slider'. The slider allows you to adjust the length of the strap to fit the suitcase up to 72"long.

To lengthen the strap, move the plastic slider piece toward the ID pocket. To shorten the luggage strap, move slider away from the ID pocket. If you want the strap very tight and secure around your bag, after you've packed,  pre-measure the strap to fit snugly around the width of the suitcase before fastening.

Once your bag is packed and fastened, put one end of the strap under the handle to keep it from sliding off the suitcase in the event it is not pre-measured to be tight and secure.  Circle the strap around the width of your suitcase. Then stretch the single end of Velcro into the open 'V' and close the 'V' so the Velcro attaches on both sides.

Pull on the ID pocket while holding the slider to take out any slack.




     Ordering and Payment

We want your shopping experience to be safe, secure and easy which is why we offer payment through Pay Pal shopping cart.  When viewing our products, simply click on the 'Add to Cart' button next to the product you wish to order. You will be re-directed to the safe and secure Pay Pal checkout where you can select the quantity you want. You don't have to have a Pay Pal account to use Pay Pal. You can still enjoy the ease and convenience of securely checking out with your personal Visa, MasterCard, American Express, or Discover card.

Cost & Shipping Information

Orders generally  ship within 48 hours from time of purchase. We do not ship on Saturdays, Sundays, or holidays.


U.S.  SHIPPING and HANDLING CHARGES:

 Luggage Straps are $12 each.
 S/H charges for Total Order
 $0 - 30.                         (1 - 2 straps)  $3.99
 $31 - 102.                      (3 - 8 straps)
 $5.99
$103 - 225                  (9 - 18 straps)
 $6.99
 $226 +                       (19+ straps)
 check with us for shipping costs on larger orders

For shipping availability and costs outside the United States, please email us at: info@islandties.com

Occassionally, items may be out of stock due to high demand. We will notify you as soon as possible as it pertains to your order and provide you with an estimated delivery time or replacement suggestion.

Return & Exchanges

All Island Ties merchandise is unconditionally guaranteed. If you're not satisfied with your purchase, please contact us  at info@islandties.com within 7 days of receipt of your order. WE MUST PROVIDE YOU A 'RETURN AUTHORIZATION' SLIP for all returnsOnce you receive the Return Authorization form:

Please mail merchandise to:

Island Ties

Attn: Return/Exchange

45-525 Luluku Road

Kaneohe, Hawaii, 96744

Refunds will be credited back to the original method of payment. Please allow 2 to 3 weeks for the processing of your return. Your issuing bank may take an additional billing cycle to apply the credit to your return. Please note that Shipping costs cannot not be refunded.  Island Ties does not pay for return shipping costs.

  • If your package is damaged, refuse the order and notify us immediately.
  • If you accept a damaged package in error, save the package, it's contents, and all packing material and contact us immediately.
  • All claims for damages or errors must be reported to us within 7 days of receipt.

Island Ties is not responsible for customer returns that are not received.




                             

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